Relevancy:

26.81% 

 

Length:

57m 46s - 25 Slides  

 

Speaker:

Joan Millian, RN

 

Format:

   

  Audio / Slides

 

People have come to expect excellence when obtaining health care services. The goal of this presentation is to provide the leaders of Urgent Care Centers across the country tools and processes to create a patient experience that not only meets their patient’s expectations but surpasses them. After attending this presentation, attendees will be able to:

• Describe the benefits of measuring patient satisfaction.
• Identify and implement resources and tools to measure patient satisfaction.
• Analyze the results of patient satisfaction surveys.
• Identify and implement strategies to improve current patient satisfaction.
• Explain how to hire and retain staff that will contribute to a positive patient experience.
• Explain the importance of staff accountability and transparency to good customer service.

 

Relevancy:

64.30% 

 

Length:

48m 30s - 30 Slides  

 

Speakers:

Victor Starcher, MD

 

Jack Tindal

 

Format:

   

  Audio / Slides

 

At the end of this training session, the participant will be able to:

• Establish recruiting strategies that align with the vision of their practice
• Recognize critical learning needs of Family Physicians entering their urgent care setting
• Create customized outcome-based training objectives

 

Relevancy:

6.99% 

 

Length:

56m 06s - 134 Slides  

 

Speaker:

Michael Weinstock, MD

 

Format:

   

  Audio / Slides

 

Following the lecture the learner will be able to:

• Recognize a patient at high risk of poor outcome
• Evaluate their own documentation with eye toward patient safety and medical-legal risk
• Increase their awareness of ‘red flags’ from the patient history
• Understand which patients are likely to ‘bounce-back’ and tailor evaluation and after care instructions to prevent complications
• Apply the ‘two step approach’ toward patient safety

 

Relevancy:

100.00% 

 

Length:

35m 39s - 23 Slides  

 

Speakers:

Victor Starcher, MD

 

Jack Tindal

 

Format:

   

  Audio / Slides

 

At the end of this training session, the participant will be able to:

• Clearly document and communicate the typical physician routine (roles & responsibilities) in their urgent care practice
• Identify practice- and culture-specific training needs
• List necessary projects required for developing training according to proven standards
• Execute an emergency training plan
• Test effectiveness of their customized training program

 

Relevancy:

12.98% 

 

Length:

01h 04m 08s - 86 Slides  

 

Speaker:

David Nelson, MD

 

Format:

   

  Audio / Slides

 

After attending the lecture the clinician will be able to:

• Recognize the developmental differences of infants to adolescents and the impact this has on emergency management
• Discuss the unique anatomical and physiological differences of children, especially relating to airway, assessment of vital signs, mental status and pain.
• Review the evaluation and management of a variety of emergency conditions seen in infants and children, such as shock, respiratory diseases, seizures and trauma
• Recognize injury patterns in infants and children consistent with child abuse.
• Discuss appropriate equipment, medications and training to have available for pediatric emergencies.

 

Relevancy:

21.23% 

 

Length:

01h 03m 03s - 47 Slides  

 

Speaker:

Joe Toscano, MD

 

Format:

   

  Audio / Slides

 

After the presentation, participants should be better able to:

• Recognize emergencies in the urgent care setting
• Prepare your clinic with the emergency equipment and supplies that should be most useful
• Provide stabilizing care for emergencies, within the scope of your clinic
• Develop procedures and protocols to assist your clinic and staff in the provision of such care
• Implement strategies that promote ongoing preparedness

 

Relevancy:

16.18% 

 

Length:

01h 03m 16s - 131 Slides  

 

Speaker:

Ken Iserson, MD, MBA, FACEP, FAAEM

 

Format:

   

  Audio / Slides

 

At the conclusion of this lecture, the attendees should be able to:

• Apply new diagnostic modalities they never learned to their medical practice.
• Apply new treatment modalities they never learned to their medical practice.
• Recall modalities from their original training applicable in the urgent care setting that they are not utilizing in their medical practice.
• Use the information to teach colleagues and staff valuable clinical lessons.

 

Relevancy:

43.78% 

 

Length:

01h 02m 27s - 35 Slides  

 

Speaker:

Patrice Pash, RN, BSN, COHC

 

Format:

   

  Audio / Slides

 

Upon completion of the "Clinic Start Up" course, participants will be able to:

• Determine the appropriate clinic size to suit their needs.
• Understand recommendations of appropriate floor planning for their needs.
• Evaluate available options for Capital Equipment.
• Prepare a budget allowance for Capital Equipment.
• Understand the application and importance of a timeline for completing tasks related to the new start-up.

 

Relevancy:

33.91% 

 

Length:

48m 24s - 26 Slides  

 

Speaker:

Tammy Mallow-Ely

 

Format:

   

  Audio / Slides

 

Upon completion of the "Initial Back Office Staffing and Daily Operations" session, participants will be able to:

• Understand the challenges of staffing a start-up urgent care center’s back office in a cost effective way.
• Understand factors and responsibilities to consider when assigning duties to the back office.
• Develop daily operational check lists for staff.
• Standardize and document processes in preparation for eventual policy and procedure manual.
• Develop an operations plan for when the center opens—to assure the back office gets moving on the first day.

 

Relevancy:

18.25% 

 

Length:

01h 00m 32s - 55 Slides  

 

Speaker:

Kenny Engel, CPC, CHC, ACS-EM, CCP-P

 

Format:

   

  Audio / Slides

 

Following the lecture, the participants will be able to:

• Identify the rules that govern the urgent care industry.
• Understand the vital necessity of implementing a compliance program.
• Perform an assessment to identify critical risk areas.
• Develop and maintain policies and procedures for risk mitigation.
• Differentiate between good and bad policy language.
• Establish an effective orientation program.
• Create accountability through auditing and monitoring.

 

Relevancy:

29.19% 

 

Length:

01h 05m 54s - 42 Slides  

 

Speaker:

Stacy Calvaruso, CPAM

 

Format:

   

  Audio / Slides

 

Upon completion of the "Billing Essentials" course, participants will be able to:

• Understand broad concepts in urgent care billing including contracting, credentialing, documentation, coding, software, and accuracy.
• Explain the urgent care revenue cycle as it relates to the current payors and their payment processing tactics.
• Identify important milestones in establishing the billing function and develop an implementation timeline.
• Review the major milestones that an UCC should complete in order to begin billing for their services.
• Develop measures to assess the set-up and performance of an existing center's billing function

 

Relevancy:

77.55% 

 

Length:

52m 03s - 34 Slides  

 

Speaker:

Nathan Newman, MD, FAAFP

 

Format:

   

  Audio / Slides

 

Relevancy:

53.65% 

 

Length:

01h 03m 52s - 23 Slides  

 

Speaker:

Rick Rankin

 

Format:

   

  Audio / Slides

 

Relevancy:

47.27% 

 

Length:

36m 50s - 21 Slides  

 

Speaker:

Tammy Mallow-Ely

 

Format:

   

  Audio / Slides

 

At the conclusion of the Replicating Success Across Multi Site Centers session, attendees should understand:

• Operational challenges of multiple locations and how to mitigate risks.
• Factors to consider when adding additional locations.
• Multi-location management structures, support systems, and staffing models.
• How to standardize processes and assure a consistent patient experience across locations.
• How to instill continuity in the corporate mission and philosophy across locations.

 

Relevancy:

43.70% 

 

Length:

43m 53s - 24 Slides  

 

Speaker:

Tammy Mallow-Ely

 

Format:

   

  Audio / Slides

 

At the conclusion of the Improving Your Up Front Collections session, attendees should understand:

• The risks of failing to identify and collect patient responsibility at time of service.
• How to conduct a fee schedule and payer source analysis.
• How to write, implement, and enforce collection policies.
• Options available in verification of benefits
• Importance of cross training front line staff.

 

Relevancy:

38.92% 

 

Length:

01h 00m 39s - 58 Slides  

 

Speaker:

Brent Kell, RT

 

Format:

   

  Audio / Slides

 

Following this presentation, attendees will be able to:

• Explain the added capabilities that a digital x-ray imaging provides an urgent care practice.
• Explain the technical differences between computed radiography (CR) and direct digital radiograpy (DR).
• Evaluate digital x-ray systems according to the needs of a local practice.
• Explain the use of picture archiving and communication systems (PACS).
• Explain methods of image transfer and storage and understand the use of "virtual radiologists."
• Develop a plan for successful installation and implementation of a digital x-ray system.

 

Relevancy:

35.32% 

 

Length:

56m 26s - 28 Slides  

 

Speaker:

Amy Tecosky

 

Format:

   

  Audio / Slides

 

Upon completion of the course, "Managed Care Contracting" participants will be able to:

• Identify the payer contracts that are necessary to grow their business.
• Explain how to get a copy of the contract and review it while negotiating rates.
• Identify common contract language deal breakers.
• Explain how to negotiate contract rates.
• Implement the contract into the center.

 

Relevancy:

97.62% 

 

Length:

01h 02m 41s - 43 Slides  

 

Speaker:

Phyllis Zimmer, MN, FNP, FAAN

 

Format:

   

  Audio / Slides

 

The evolving training and roles of nurse practitioners and how it affects the urgent care clinic

 

Relevancy:

73.09% 

 

Length:

01h 42m 19s - 21 Slides  

 

Speaker:

Patti Walkover, RN, MS, CPC

 

Format:

   

  Audio / Slides

 

Following completion of this presentation, participants will be able to:
1. Demonstrate the value the clinical services provided through thorough documentation.
2. Understand the flow and development of work product that supports level of service coding.
3. Identify the role of medical necessity in driving clinical work and documentation.
4. Review documentation "through the eyes of an auditor" and determine appropriate level of service.
5. Understand that there is nothing fraudulent in a difference of opinion over level of service.