People have come to expect excellence when obtaining health care services. The goal of this presentation is to provide the leaders of Urgent Care Centers across the country tools and processes to create a patient experience that not only meets their patient’s expectations but surpasses them. After attending this presentation, attendees will be able to:
Describe the benefits of measuring patient satisfaction.
Identify and implement resources and tools to measure patient satisfaction.
Analyze the results of patient satisfaction surveys.
Identify and implement strategies to improve current patient satisfaction.
Explain how to hire and retain staff that will contribute to a positive patient experience.
Explain the importance of staff accountability and transparency to good customer service.
CL05 - Physician Hiring & Training (Part 1) (Same as PM03)
A variety of interesting radiographs will be discussed, with an emphasis on skeletal trauma and spine injury. Participants will be introduced to an accurate and reliable method of evaluating trauma radiographs. A variety of frequent and infrequent injury patterns will be reviewed. Pitfalls in both imaging and interpretation will be illustrated. At the conclusion of this lecture, participants will be able to:
Discuss common reasons why pathology may go undetected after routine radiologic imaging.
Recognize and discuss the concept of "paired bone" injury.
Discuss the importance of a variety of avulsive injuries throughout the skeletal system.
Apply a systematic method of spine radiograph assessment.
Understand the limitations of conventional radiography as it applies to radiographically occult injury.
CL08 - Physician Hiring & Training (Part 2) (Same as PM07)
This lecture focuses on acute pathologic entitiels visible on Chest and Abdominal radiographs obtained in an acute-care outpatient environment. At the conclusion of this lecture, participants will be able to:
Illustrate the concept of fine-detail vs. low-detail findings
Demonstrate recognition of common patterns of disease visible on plain radiographs of the chest and abdomen
Recognize and identify unusual presentations and features of cardiopulmonary diseases
At the conclusion of the IV Hydration/Nebulizer Therapy lecture, attendees should understand:
1. The proper coding for IV hydration and nebulizer therapies in the urgent care setting
2. The physician work involved in hydration therapy
3. What is included in IV hydration services
4. The use of time in reporting hydration codes
5. The correct CPT codes to report for nebulizer treatments
After this session, the attendee will understand:
1. The requirements for billing critical care.
2. What has to be documented by the provider.
3. What is billed under critical care.
4. When can you bill for both critical and an E&M service.
5. The importance of documenting time.
At the conclusion of the Wound Care lecture, attendees will have:
1. Reviewed an approach to wound management which should lead to the best outcomes.
2. Discussed some of the recent medical literature regarding wound management and how it may change their practice.
3. Reviewed some time- and cost-saving strategies that can be used effectively in caring for patients with wounds.
4. Seen current recommendations regarding antibiotic prophylaxis for different types of wounds.
5. Discussed the identification and accepted management of several types of high-risk wounds