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CL14 - Developing a Quality Improvement Program (Same as PM13)
Length:
52m 18s -
38 Slides
Following the course, "Preparing for Regulatory Surveys," the attendee will be able to:
Identify the roles of regulatory agencies as they relate to urgent care. Describe the survey process and standards of practice that meet requirements of regulatory agencies. Develop a task list and assign responsibilities to prepare for a regulatory survey. Develop a measurable plan of performance improvement. Develop and implement a policy and procedure manual.
CS01 - Site Selection
Length:
01h 10m 23s -
42 Slides
Following the presentation on Site Selection, attendees will be able to:
Identify and understand the criteria required in selecting a good site. Understand the points to consider in developing a long-term plan for their organizations – as it relates to site selection. Identify important statistics that impact site selection. Understand the pros and cons of looking for vacant land versus finding an existing building. Know who to get advice from when considering a clinic site.
CS03 - Clinic Set-Up (Part 1)
Length:
51m 04s -
29 Slides
Upon completion of the "Clinic Start Up" course, participants will be able to:
Determine the appropriate clinic size to suit their needs. Understand recommendations of appropriate floor planning for their needs. Evaluate available options for Capital Equipment. Prepare a budget allowance for Capital Equipment. Understand the application and importance of a timeline for completing tasks related to the new start-up.
CS04 - Clinic Set-Up (Part 2)
Length:
01h 02m 27s -
35 Slides
Upon completion of the "Clinic Start Up" course, participants will be able to:
Determine the appropriate clinic size to suit their needs. Understand recommendations of appropriate floor planning for their needs. Evaluate available options for Capital Equipment. Prepare a budget allowance for Capital Equipment. Understand the application and importance of a timeline for completing tasks related to the new start-up.
CS06 - Financing
Length:
01h 41m 50s -
22 Slides
Following the lecture on Financing Your Urgent Care, the learner will be able to:
Understand how financial institutions make lending decisions Identify the main criteria to create a successful financing package for your bank’s approval Understand the key criteria for a bank’s decision when analyzing a business plan Successfully negotiate with a financial institution with a series of “give and takes” to maximize funding and minimize the borrower’s risks and costs Articulate to a bank a reasonable and appropriate proposal for a deal structure
CS07 - Compliance: Developing Policies & Procedures
Length:
01h 00m 32s -
55 Slides
Following the lecture, the participants will be able to:
Identify the rules that govern the urgent care industry. Understand the vital necessity of implementing a compliance program. Perform an assessment to identify critical risk areas. Develop and maintain policies and procedures for risk mitigation. Differentiate between good and bad policy language. Establish an effective orientation program. Create accountability through auditing and monitoring.
CS08 - Urgent Care Billing
Length:
01h 05m 54s -
42 Slides
Upon completion of the "Billing Essentials" course, participants will be able to:
Understand broad concepts in urgent care billing including contracting, credentialing, documentation, coding, software, and accuracy. Explain the urgent care revenue cycle as it relates to the current payors and their payment processing tactics. Identify important milestones in establishing the billing function and develop an implementation timeline. Review the major milestones that an UCC should complete in order to begin billing for their services. Develop measures to assess the set-up and performance of an existing center's billing function
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CS09 - Marketing Your Center
Length:
01h 01m 33s -
38 Slides
Upon completion of the marketing start-up course, participants will be able to:
Explain the value of marketing in raising awareness and capturing walk-in business. Differentiate between paid advertising, grassroots tactics, public relations, and other marketing methods. Evaluate marketing opportunities according to demographics, exposure, repetition, and exclusivity. Identify "readiness to serve" factors including signage/visibility, operating hours, insurance penetration, and customer service. Track effectiveness of marketing activities and calculate return on marketing investment.
OM05 - Integrating Evidence-Based Therapy
Length:
52m 36s -
24 Slides
PM04 - Managing Employee Performance
Length:
01h 05m 37s -
30 Slides
Upon completion of the course, "Managing Employee Performance," participants will be able to:
Establish the business and clinical case for managing employee performance. Describe the elements of a performance management system. Discuss a fair, behaviorally-focused choreography to managing performance across the continuum of performance. Apply key concepts to illustrative case examples. Conduct a quick-audit of current policies and practices for managing employee performance.
PM05 - Improving Up Front Collections
Length:
43m 53s -
24 Slides
At the conclusion of the Improving Your Up Front Collections session, attendees should understand:
The risks of failing to identify and collect patient responsibility at time of service. How to conduct a fee schedule and payer source analysis. How to write, implement, and enforce collection policies. Options available in verification of benefits Importance of cross training front line staff.
PM09 - Dealing with Disruptive Employees
Length:
01h 02m 17s -
26 Slides
Upon completion of the course, "Dealing with Disruptive Employees," participants will be able to:
Distinguish among a disruptive, impaired, and incompetent employee. Establish an "above the line/below the line" system of accountability. Describe a pragmatic process to coach disruptive employees while minimizing risks and optimizing performance. Apply key concepts to illustrative case examples. Conduct a quick-audit of current policies and practices for preventing and dealing with disruptive employees.
PM10 - Risk Management/Malpractice Prevention
Length:
01h 03m 05s -
42 Slides
Following the lecture, the participant will be able to:
Identify and avoid high-risk medical conditions. Reduce the likelihood of being named in a malpractice event. Explain the relationship between interpersonal skills and malpractice risk. Explain the legal process including the elements of a malpractice case. Explain how using informed consent can reduce malpractice. Identify high-risk scenarios and explain how to avoid them.
PM11 - Cash Only & Loving It
Length:
01h 02m 06s -
32 Slides
Following the lecture on Cash Only and Loving It, the attendee will be able to:
Identify uninsured/underinsured patients as a population willing to pay cash for services that will support an efficient primary care practice (both Urgent Care and Family Practice). Understand the steps required to disengage from Medicare as a “Participating Provider”. Recognize the ethical reimbursement dilemma facing the provider who wishes to serve the uninsured/underinsured patients. Recognize that practice overhead expenses are approximately 40% less in a cash only practice, and provider satisfaction increases even more dramatically. Recognize that the primary challenge facing the U.S. Healthcare system is the preservation/support of compassion and value as governing principles in the doctor-patient contract.
PM12 - Effective Legislator Relationships
Length:
39m 33s -
28 Slides
After attending this lecture, participants will understand:
Why it’s important for their legislator to know them (and to like them). Three important truths about legislation and legislators. How to organize and present information about the issues that are important to urgent care. How legislators make decisions (and how to influence the decision making process). The “do’s and don’ts” about meeting with my legislator.
PM17 - Managed Care Contracting Tips
Length:
56m 26s -
28 Slides
Upon completion of the course, "Managed Care Contracting" participants will be able to:
Identify the payer contracts that are necessary to grow their business. Explain how to get a copy of the contract and review it while negotiating rates. Identify common contract language deal breakers. Explain how to negotiate contract rates. Implement the contract into the center.
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BS01 - Practical Ways of Dealing with EMTALA
Length:
55m 52s -
19 Slides
How to protect yourself from violations, screen appropriately, coordinate with other caregivers, and when to use the "I" word
BS02 - Hiring the Right Staff
Length:
57m 04s -
44 Slides
Interviewing, orientation, incentives, staffing mix, and roles - what works in urgent care
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BS03 - Top Urgent Care Legal Issues
Length:
54m 24s -
24 Slides
Covers Stark, anti-kickback, false claims, contracts, professional liability, non-competes, state and advertising regulations and scope of practice.
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BS04 - 2008 Coding Update
Length:
01h 03m 15s -
46 Slides
What's new for 2008 - telephone E/M, online E/M, HPI documentation, substance abuse, modifier clarifications, special visits and more
BS05 - Risk Management for Administrators
Length:
57m 58s -
28 Slides
Understand the human and medical reasons for malpractice, and how to analyze and improve your own center's systems and staff behaviors
BS06 - Physician Productivity and Compensation
Length:
57m 12s -
42 Slides
Covers industry trends, what makes an effective compensation plan, measuring physician productivity, different plan models and managing physician transitions
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BS08 - Revenue Cycle Management
Length:
01h 02m 11s -
37 Slides
Key performance and cost indicies for understanding and diagnosing your clinic's revenue cycle
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BS10 - Wal-Mart's Growing Influence in Urgent Care
Length:
46m 42s -
24 Slides
How Wal-Mart's entry into health care influences all clinics, including yours.
BS11 - Performance Management
Length:
51m 20s -
36 Slides
Keys to managing the long-term performance of your clinic - avoiding stall points, watching for red flags, and getting things done.
BS12 - Hospital-Based Physician Recruiting
Length:
48m 48s -
32 Slides
How to set up a win-win physician recruiting program in your hospital using residents and cooperating effectively with current physicians and staff.
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BS17 - The Pro's and Con's of Hospital Joint Ventures
Length:
48m 21s -
28 Slides
Understand the different structures, management and contracts available for hospital joint ventures - plus the good and bad of these partnerships
BS19 - Flow Management: Improving LOS
Length:
56m 57s -
37 Slides
Learn how to determine your cetner's sticking points that impact throughput and how to address them - includes case studies of several different solutions in practice
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BS20 - Labor & Employment Law
Length:
01h 12m 20s -
34 Slides
Learn how to appropriately classify and pay your employees - who gets overtime and who doesn't, and why it can get so complicated
BS21 - Marketing: Understanding your Competition
Length:
01h 04m 38s -
45 Slides
How doing your homework on your competitor, doing an audit of your own clinic, and putting your new knowledge into innovative, current, and targeted marketing and clinic practices can create superior value in the eyes of your customer.
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