People have come to expect excellence when obtaining health care services. The goal of this presentation is to provide the leaders of Urgent Care Centers across the country tools and processes to create a patient experience that not only meets their patient’s expectations but surpasses them. After attending this presentation, attendees will be able to:
Describe the benefits of measuring patient satisfaction.
Identify and implement resources and tools to measure patient satisfaction.
Analyze the results of patient satisfaction surveys.
Identify and implement strategies to improve current patient satisfaction.
Explain how to hire and retain staff that will contribute to a positive patient experience.
Explain the importance of staff accountability and transparency to good customer service.
A variety of interesting radiographs will be discussed, with an emphasis on skeletal trauma and spine injury. Participants will be introduced to an accurate and reliable method of evaluating trauma radiographs. A variety of frequent and infrequent injury patterns will be reviewed. Pitfalls in both imaging and interpretation will be illustrated. At the conclusion of this lecture, participants will be able to:
Discuss common reasons why pathology may go undetected after routine radiologic imaging.
Recognize and discuss the concept of "paired bone" injury.
Discuss the importance of a variety of avulsive injuries throughout the skeletal system.
Apply a systematic method of spine radiograph assessment.
Understand the limitations of conventional radiography as it applies to radiographically occult injury.
CL08 - Physician Hiring & Training (Part 2) (Same as PM07)
This lecture focuses on acute pathologic entitiels visible on Chest and Abdominal radiographs obtained in an acute-care outpatient environment. At the conclusion of this lecture, participants will be able to:
Illustrate the concept of fine-detail vs. low-detail findings
Demonstrate recognition of common patterns of disease visible on plain radiographs of the chest and abdomen
Recognize and identify unusual presentations and features of cardiopulmonary diseases