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BC01 - 2009 Coding Update
Length:
57m 28s -
47 Slides
Upon completion of the course, "Coding Update 2009," participants will understand:
Updates to ICD-9 codes relevant to urgent care centers. Implications of ICD-10 to urgent care. Updates to CPT codes relevant to urgent care centers. Recent evaluation and management (E/M) coding changes. Recent trends in payor reimbursement/denials.
CL01 - Chest Pain
Length:
58m 56s -
104 Slides
Following the lecture the learner will be able to:
List the 5 life threatening causes of chest pain Recognize special populations who present atypically for acute coronary syndrome (ACS) Understand that unusual symptoms such as belching or jaw pain may be due to ACS Apply the Pulmonary Embolism Rule-out Criteria (PERC) rule to clinically exclude PE without further testing in select patients Be aware of the unusual presentations of the life threatening illness aortic dissection
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CL02 - Managing Dislocations
Length:
45m 37s -
42 Slides
At the conclusion of this lecture, participants will be able to:
Describe the most common dislocations seen in an urgent care setting List four techniques for reducing an anterior shoulder dislocation Identify the landmarks for common digital blocks useful in dislocation management Identify dislocations that require urgent orthopedic care Describe appropriate splinting techniques for common dislocations
CL03 - Monitoring & Improving Patient Satisfaction (Same as PM01)
Length:
57m 46s -
25 Slides
People have come to expect excellence when obtaining health care services. The goal of this presentation is to provide the leaders of Urgent Care Centers across the country tools and processes to create a patient experience that not only meets their patient’s expectations but surpasses them. After attending this presentation, attendees will be able to:
Describe the benefits of measuring patient satisfaction. Identify and implement resources and tools to measure patient satisfaction. Analyze the results of patient satisfaction surveys. Identify and implement strategies to improve current patient satisfaction. Explain how to hire and retain staff that will contribute to a positive patient experience. Explain the importance of staff accountability and transparency to good customer service.
CL04 - Diagnosis & Treatment of Pneumonia
Length:
39m 08s -
41 Slides
At the conclusion of this lecture, the attendees should be able to:
Describe the symptoms of Pneumonia List the signs of Pneumonia Recognize the radiological findings. Discuss the current treatment guidelines. Recognize the referral criteria for urgent care clinicians
CL05 - Physician Hiring & Training (Part 1) (Same as PM03)
Length:
48m 30s -
30 Slides
At the end of this training session, the participant will be able to:
Establish recruiting strategies that align with the vision of their practice Recognize critical learning needs of Family Physicians entering their urgent care setting Create customized outcome-based training objectives
CL06 - Preventing Bouncebacks
Length:
56m 06s -
134 Slides
Following the lecture the learner will be able to:
Recognize a patient at high risk of poor outcome Evaluate their own documentation with eye toward patient safety and medical-legal risk Increase their awareness of ‘red flags’ from the patient history Understand which patients are likely to ‘bounce-back’ and tailor evaluation and after care instructions to prevent complications Apply the ‘two step approach’ toward patient safety
CL07 - X-Rays - Extremities & Spine Trauma
Length:
56m 02s -
21 Slides
A variety of interesting radiographs will be discussed, with an emphasis on skeletal trauma and spine injury. Participants will be introduced to an accurate and reliable method of evaluating trauma radiographs. A variety of frequent and infrequent injury patterns will be reviewed. Pitfalls in both imaging and interpretation will be illustrated. At the conclusion of this lecture, participants will be able to:
Discuss common reasons why pathology may go undetected after routine radiologic imaging. Recognize and discuss the concept of "paired bone" injury. Discuss the importance of a variety of avulsive injuries throughout the skeletal system. Apply a systematic method of spine radiograph assessment. Understand the limitations of conventional radiography as it applies to radiographically occult injury.
CL08 - Physician Hiring & Training (Part 2) (Same as PM07)
Length:
35m 39s -
23 Slides
At the end of this training session, the participant will be able to:
Clearly document and communicate the typical physician routine (roles & responsibilities) in their urgent care practice Identify practice- and culture-specific training needs List necessary projects required for developing training according to proven standards Execute an emergency training plan Test effectiveness of their customized training program
CL09 - Toxicologic Emergencies
Length:
01h 00m 13s -
98 Slides
At the conclusion of this lecture, the attendees will understand:
Common ingestions and drugs of abuse. The evidence based recommendations pertaining to decontamination of toxic substances. The role of laboratory tests and radiographs in evaluating the poisoned patient. "Cant miss" mnemonics to allow for identification of commonly encountered poisons.
CL10 - X-Rays - Chest & Abdomen
Length:
59m 01s -
1 Slide
This lecture focuses on acute pathologic entitiels visible on Chest and Abdominal radiographs obtained in an acute-care outpatient environment. At the conclusion of this lecture, participants will be able to:
Illustrate the concept of fine-detail vs. low-detail findings Demonstrate recognition of common patterns of disease visible on plain radiographs of the chest and abdomen Recognize and identify unusual presentations and features of cardiopulmonary diseases Quickly identify life-threatening abdominal processes Demonstrate renewed confidence in the ability to assess radiographs in the setting of acute cardiopulmonary or abdominal crisis.
CL11 - Acute Rashes in Children
Length:
59m 27s -
78 Slides
After attending the lecture, the clinician will be able to:
Recognize and discuss common pediatric dermatologic conditions Using common dermatologic terminology describe rashes and skin conditions. Discuss differential diagnosis of pediatric rashes Review treatment plans Identify rare but potentially dangerous pediatric rashes and the systemic illnesses associated with them.
CL12 - Pediatric Emergencies
Length:
01h 04m 08s -
86 Slides
After attending the lecture the clinician will be able to:
Recognize the developmental differences of infants to adolescents and the impact this has on emergency management Discuss the unique anatomical and physiological differences of children, especially relating to airway, assessment of vital signs, mental status and pain. Review the evaluation and management of a variety of emergency conditions seen in infants and children, such as shock, respiratory diseases, seizures and trauma Recognize injury patterns in infants and children consistent with child abuse. Discuss appropriate equipment, medications and training to have available for pediatric emergencies.
CL13 - Psychiatric Issues in Urgent Care
Length:
56m 35s -
28 Slides
After attending the lecture, the clinician will learn to:
Identify conditions and situations which would require emergent action such as inpatient hospitalization. Distinguish between the symptoms of anxiety and the symptoms of depression. Distinguish between depressive disorders and bipolar conditions. Identify psychopharmacological interventions appropriate to the diagnosis for use in the urgent care setting. Assess the level of danger to self or others.
CL14 - Developing a Quality Improvement Program (Same as PM13)
Length:
52m 18s -
38 Slides
Following the course, "Preparing for Regulatory Surveys," the attendee will be able to:
Identify the roles of regulatory agencies as they relate to urgent care. Describe the survey process and standards of practice that meet requirements of regulatory agencies. Develop a task list and assign responsibilities to prepare for a regulatory survey. Develop a measurable plan of performance improvement. Develop and implement a policy and procedure manual.
CL16 - Emergencies in Urgent Care
Length:
01h 03m 03s -
47 Slides
After the presentation, participants should be better able to:
Recognize emergencies in the urgent care setting Prepare your clinic with the emergency equipment and supplies that should be most useful Provide stabilizing care for emergencies, within the scope of your clinic Develop procedures and protocols to assist your clinic and staff in the provision of such care Implement strategies that promote ongoing preparedness
CL17 - Acute Abdominal Pain
Length:
58m 33s -
101 Slides
Following the presentation of Acute Abdominal Pain, Recognizing ‘Cannot Miss’ Etiologies, the learner should be able to:
Identify potential challenges to the clinical assessment of abdominal pain Recognize atypical presentations of abdominal pain requiring surgical intervention Consider non-gastrointestinal diseases which may present with referred abdominal pain Identify key components of the approach to patients with abdominal pain which will reduce the likelihood of missing potentially life-threatening diseases Gain an appreciation for the high morbidity and mortality of undifferentiated abdominal pain in the elderly Recognize several diagnoses that should be reconsidered before being applied to a patient
CL18 - Diagnosis & Procedure Potpourri
Length:
01h 03m 16s -
131 Slides
At the conclusion of this lecture, the attendees should be able to:
Apply new diagnostic modalities they never learned to their medical practice. Apply new treatment modalities they never learned to their medical practice. Recall modalities from their original training applicable in the urgent care setting that they are not utilizing in their medical practice. Use the information to teach colleagues and staff valuable clinical lessons.
CL19 - Ankle Injuries
Length:
36m 44s -
30 Slides
Following this session, clinicians will be able to:
Assess common presentations of ankle injuries in the urgent care setting Develop treatment and referral plans for ankle injuries Recognize ankle injuries that are more severe or indicative of other illness or problem Identify commonly overlooked issues with ankle injuries
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CL20 - Red Eye
Length:
01h 00m 15s -
1 Slide
Following the lecture, the participants will be able to:
Describe and discuss the basic components of an urgent care eye exam with specific focus on eye anatomy, visual acuity testing, extra ocular muscle function, and pupillary function. List the common categories of eye medications important in the urgent care and describe their indications and contraindications Review common eye lid disorders and discuss urgent care management List the differential diagnosis for a patient complaining of a red eye and discuss urgent care management Describe basic management of ocular and orbital trauma.
CS01 - Site Selection
Length:
01h 10m 23s -
42 Slides
Following the presentation on Site Selection, attendees will be able to:
Identify and understand the criteria required in selecting a good site. Understand the points to consider in developing a long-term plan for their organizations – as it relates to site selection. Identify important statistics that impact site selection. Understand the pros and cons of looking for vacant land versus finding an existing building. Know who to get advice from when considering a clinic site.
CS02 - Managed Care Contracts
Length:
01h 01m 46s -
38 Slides
Upon completion of the course, "Managed Care Contracts" participants will understand:
What constitutes a managed care organization (MCO). The time frame of managed care contracting. The difference between contracting and credentialing. Basic managed care contract negotiation strategies. The importance of managed care contracts for an urgent care center.
CS03 - Clinic Set-Up (Part 1)
Length:
51m 04s -
29 Slides
Upon completion of the "Clinic Start Up" course, participants will be able to:
Determine the appropriate clinic size to suit their needs. Understand recommendations of appropriate floor planning for their needs. Evaluate available options for Capital Equipment. Prepare a budget allowance for Capital Equipment. Understand the application and importance of a timeline for completing tasks related to the new start-up.
CS04 - Clinic Set-Up (Part 2)
Length:
01h 02m 27s -
35 Slides
Upon completion of the "Clinic Start Up" course, participants will be able to:
Determine the appropriate clinic size to suit their needs. Understand recommendations of appropriate floor planning for their needs. Evaluate available options for Capital Equipment. Prepare a budget allowance for Capital Equipment. Understand the application and importance of a timeline for completing tasks related to the new start-up.
CS05 - Staffing & Operations
Length:
48m 24s -
26 Slides
Upon completion of the "Initial Back Office Staffing and Daily Operations" session, participants will be able to:
Understand the challenges of staffing a start-up urgent care center’s back office in a cost effective way. Understand factors and responsibilities to consider when assigning duties to the back office. Develop daily operational check lists for staff. Standardize and document processes in preparation for eventual policy and procedure manual. Develop an operations plan for when the center opens—to assure the back office gets moving on the first day.
CS06 - Financing
Length:
01h 41m 50s -
22 Slides
Following the lecture on Financing Your Urgent Care, the learner will be able to:
Understand how financial institutions make lending decisions Identify the main criteria to create a successful financing package for your bank’s approval Understand the key criteria for a bank’s decision when analyzing a business plan Successfully negotiate with a financial institution with a series of “give and takes” to maximize funding and minimize the borrower’s risks and costs Articulate to a bank a reasonable and appropriate proposal for a deal structure
CS07 - Compliance: Developing Policies & Procedures
Length:
01h 00m 32s -
55 Slides
Following the lecture, the participants will be able to:
Identify the rules that govern the urgent care industry. Understand the vital necessity of implementing a compliance program. Perform an assessment to identify critical risk areas. Develop and maintain policies and procedures for risk mitigation. Differentiate between good and bad policy language. Establish an effective orientation program. Create accountability through auditing and monitoring.
CS08 - Urgent Care Billing
Length:
01h 05m 54s -
42 Slides
Upon completion of the "Billing Essentials" course, participants will be able to:
Understand broad concepts in urgent care billing including contracting, credentialing, documentation, coding, software, and accuracy. Explain the urgent care revenue cycle as it relates to the current payors and their payment processing tactics. Identify important milestones in establishing the billing function and develop an implementation timeline. Review the major milestones that an UCC should complete in order to begin billing for their services. Develop measures to assess the set-up and performance of an existing center's billing function
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CS09 - Marketing Your Center
Length:
01h 01m 33s -
38 Slides
Upon completion of the marketing start-up course, participants will be able to:
Explain the value of marketing in raising awareness and capturing walk-in business. Differentiate between paid advertising, grassroots tactics, public relations, and other marketing methods. Evaluate marketing opportunities according to demographics, exposure, repetition, and exclusivity. Identify "readiness to serve" factors including signage/visibility, operating hours, insurance penetration, and customer service. Track effectiveness of marketing activities and calculate return on marketing investment.
OM01 - Integration of Occupational Medicine
Length:
01h 17m 43s -
16 Slides
OM02 - Clinical Practice of Occupational Medicine
Length:
52m 03s -
34 Slides
OM03 - Workers Compensation Billing
Length:
01h 01m 02s -
24 Slides
OM04 - Building a Sales Organization
Length:
58m 16s -
33 Slides
OM05 - Integrating Evidence-Based Therapy
Length:
52m 36s -
24 Slides
OM06 - Managing Downstream Referrals
Length:
01h 03m 52s -
23 Slides
PM02 - Replicating Success Across Multiple Sites
Length:
36m 50s -
21 Slides
At the conclusion of the Replicating Success Across Multi Site Centers session, attendees should understand:
Operational challenges of multiple locations and how to mitigate risks. Factors to consider when adding additional locations. Multi-location management structures, support systems, and staffing models. How to standardize processes and assure a consistent patient experience across locations. How to instill continuity in the corporate mission and philosophy across locations.
PM04 - Managing Employee Performance
Length:
01h 05m 37s -
30 Slides
Upon completion of the course, "Managing Employee Performance," participants will be able to:
Establish the business and clinical case for managing employee performance. Describe the elements of a performance management system. Discuss a fair, behaviorally-focused choreography to managing performance across the continuum of performance. Apply key concepts to illustrative case examples. Conduct a quick-audit of current policies and practices for managing employee performance.
PM05 - Improving Up Front Collections
Length:
43m 53s -
24 Slides
At the conclusion of the Improving Your Up Front Collections session, attendees should understand:
The risks of failing to identify and collect patient responsibility at time of service. How to conduct a fee schedule and payer source analysis. How to write, implement, and enforce collection policies. Options available in verification of benefits Importance of cross training front line staff.
PM06 - Keynote: How Consumers Think
Length:
48m 22s -
36 Slides
Following the lecture on How Consumers Think, the attendees will be able to:
Explain how today's consumers make choices for their healthcare delivery. Explain how common generational values are formed by time bound cultural influences. Explain how these generational values influence consumer health care interactions and decision making. Identify differences in service, communication, and customization expectations based on these value differentiations. Explain how these generational values affect the provider's ability to deliver these service expectations. Identify operational, clinical, structural and communication changes that urgent care centers should consider to best reach and serve their patient populations.
PM08 - Protecting Your Practice: Financial Controls
Length:
52m 46s -
38 Slides
Following the lecture on “Protecting your practice Financial Controls”, participants will be able to:
Explain the risks posed by fraud and abuse to an urgent care center. Explain how a risk assessment is effective in identifying and evaluating the risk of fraud and abuse. Explain how various financial controls are effective in preventing and detecting fraud and abuse. Identify "best practice" and additional cost-effective financial controls that can be implemented at an urgent care center. Develop a plan to improve financial controls and reduce the risk of fraud and abuse in an urgent care center.
PM09 - Dealing with Disruptive Employees
Length:
01h 02m 17s -
26 Slides
Upon completion of the course, "Dealing with Disruptive Employees," participants will be able to:
Distinguish among a disruptive, impaired, and incompetent employee. Establish an "above the line/below the line" system of accountability. Describe a pragmatic process to coach disruptive employees while minimizing risks and optimizing performance. Apply key concepts to illustrative case examples. Conduct a quick-audit of current policies and practices for preventing and dealing with disruptive employees.
PM10 - Risk Management/Malpractice Prevention
Length:
01h 03m 05s -
42 Slides
Following the lecture, the participant will be able to:
Identify and avoid high-risk medical conditions. Reduce the likelihood of being named in a malpractice event. Explain the relationship between interpersonal skills and malpractice risk. Explain the legal process including the elements of a malpractice case. Explain how using informed consent can reduce malpractice. Identify high-risk scenarios and explain how to avoid them.
PM11 - Cash Only & Loving It
Length:
01h 02m 06s -
32 Slides
Following the lecture on Cash Only and Loving It, the attendee will be able to:
Identify uninsured/underinsured patients as a population willing to pay cash for services that will support an efficient primary care practice (both Urgent Care and Family Practice). Understand the steps required to disengage from Medicare as a “Participating Provider”. Recognize the ethical reimbursement dilemma facing the provider who wishes to serve the uninsured/underinsured patients. Recognize that practice overhead expenses are approximately 40% less in a cash only practice, and provider satisfaction increases even more dramatically. Recognize that the primary challenge facing the U.S. Healthcare system is the preservation/support of compassion and value as governing principles in the doctor-patient contract.
PM12 - Effective Legislator Relationships
Length:
39m 33s -
28 Slides
After attending this lecture, participants will understand:
Why it’s important for their legislator to know them (and to like them). Three important truths about legislation and legislators. How to organize and present information about the issues that are important to urgent care. How legislators make decisions (and how to influence the decision making process). The “do’s and don’ts” about meeting with my legislator.
PM14 - Improving Your Negotiation Skills
Length:
52m 30s -
26 Slides
Following the lecture, the participant will be able to:
Know when it is time to sign the deal. Explain how "doing your homework" results in more favorable outcomes. Know when it is appropriate to negotiate. Know when to say "no" and preserve the relationship. Know how to manage the negotiators and the process. Deal with angry and vindictive individuals. Identify and deal with the "playing dumb" negotiator. Explain "golden rules" of negotiation.
PM15 - The Future of Urgent Care
Length:
45m 16s -
1 Slide
PM16 - Selection & Implementation of Digital Imaging
Length:
01h 00m 39s -
58 Slides
Following this presentation, attendees will be able to:
Explain the added capabilities that a digital x-ray imaging provides an urgent care practice. Explain the technical differences between computed radiography (CR) and direct digital radiograpy (DR). Evaluate digital x-ray systems according to the needs of a local practice. Explain the use of picture archiving and communication systems (PACS). Explain methods of image transfer and storage and understand the use of "virtual radiologists." Develop a plan for successful installation and implementation of a digital x-ray system.
PM17 - Managed Care Contracting Tips
Length:
56m 26s -
28 Slides
Upon completion of the course, "Managed Care Contracting" participants will be able to:
Identify the payer contracts that are necessary to grow their business. Explain how to get a copy of the contract and review it while negotiating rates. Identify common contract language deal breakers. Explain how to negotiate contract rates. Implement the contract into the center.
PM18 - Improving Your Clinic's Wait Times
Length:
53m 13s -
28 Slides
Upon completion of the course "Improving Your Clinic''''s Wait Times," participants will be able to:
Explain the impact of actual and perceived wait times on patient satisfaction. Follow a process approach to identifying, measuring and correcting the causes of extended waits. Implement solutions to shift patient waits outside of the urgent care center. Communicate effectively to set accurate expectations and reduce negative perceptions related to wait times. Achieve excellent patient satisfaction even when extended wait times are inevitable.
PM19 - Evaluating EMRs for Your Practice
Length:
54m 05s -
25 Slides
Following this course, the learner will:
Understand the current health-IT trends and how it impacts urgent care facilities Understand the benefits and challenges of heath-IT adoption Name some current EHR vendors Utilize a tool for preparing, selecting, implementing, and maintaining a EHR in an urgent care setting Articulate an understanding of how health-IT, quality care, and EHRs can be synchronize
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