Doug Showalter has been in Public Safety for over 20 years, as both a Public Safety Dispatcher (PSD) and Public Safety Dispatch Supervisor (PSDS). He was selected to supervise the California Highway Patrol Statewide Communications Training Program. During that time he completely restructured the Dispatch Academy. He has been involved with the complete redevelopment of policy and procedure manuals and created a specially designed PSD Ready-Reference. Doug has received countless accolades for his development and implementation of innovative techniques to hire, train and retain personnel. His passion for training with Public Safety Training Consultants (PSTC) has allowed him to travel nationwide providing training, education and motivation to 911 professionals.