Keyword Suggestions
Results
Search
Current Library
All Libraries
Speakers
My Content
Sessions
Speakers
Entire Site
PROLibraries Home
Shopping Cart (
0 items
)
Account Login
Username
Password
Forgot Your Password?
Create an Account
Library Navigation
Home
Create Account
Browse Conferences
Browse All Sessions
Browse All Speakers
Browse Keywords
Library Forums
Online Specials
Customer Support
Browse Conferences
Navigator 2013
Navigator 2012
Navigator 2011
Navigator 2010
Navigator 2009
Navigator 2008
Navigator 2007
Navigator 2006
Navigator 2005
Navigator 2004
Site Map
National Academics of Emergency Dispatch
Home
Browse Conferences
Navigator 2004
Navigator 2005
Navigator 2006
Navigator 2007
Navigator 2008
Navigator 2009
Navigator 2010
Navigator 2011
Navigator 2012
Navigator 2013
Browse All Sessions
"H-E-L-P! I Thought a Monkey Could do This!"
11.2 Exposed: The Rationale Behind Changes to Case Entry and Chief Complaints
30 Minutes to Tragedy
5-Star Training on a Dime - Freeware and Other Techie Tricks for Your Training
50 Ways (and More!) to Appreciate Dispatchers
6 Keys to Immediate Stress Relief
9-1-1 Service for Special Needs Populations
A 100% Customer Service Standard
A Southern Perspective on Real Life Lessons Learned in Georgia Using the New Police Dispatch Protocols
ABCs of Communications Center Management
Abductions: NCMEC & the PPDS
Accreditation and the New Performance Standards: The Madness and the Methods Behind Them
ACE - Actions Speak Louder Than Words
ACE Alliance: CAAS/IAFC/NAED
ACE Demystified: All You Need to Know About Accreditation
ACE Frequently Asked Questions: Panel Discussion
ACE Recognition Award Presentation
Achieving High Morale in Your Comm. Center
Active Shooter Incidents for Telecommunicators
ADA Compliance for the Comm. Center Manager
Adult Learning: Rethinking Our Stuff
Advancement Series: CDE in the Communications Center
Advancing the Profession: What's New in v.11.2?
AEDs & the Cardiac Arrest Quotient: Measuring the Effectiveness of Deliberation
Amazing Discoveries: How the Latest Findings About Cardiac Arrest & Stroke Will Affect Dispatch & Patient Outcome
Amazing Discoveries: How the Latest Findings About Cardiac Arrest & Stroke Will Affect Dispatch & Patient Outcome
Announcing the Release of PPDS v4.0
Appreciative Inquiry
Appreciative Inquiry
Appreciative Supervision
Appreciative Supervision
Appreciative Supervision
Appriciative Inquiry
AQUA 5.5 Tips and Tricks
AQUA For Dummies
AQUA Tips and Tricks
AQUA Tips and Tricks
Are We Communicating Here? Technical & Operational Issues With Communications Interoperability Among Public Safety Personnel
Are You Ready for the Big One? Nine Critical Communications Related Lessons for Disaster & Contingency Planning (Also goes with the Medical & Fire Tracks)
Are You Talkin' to Me? Dealing with the Mentally Ill Caller
Ask the Experts: Panel Discussion
Ask the Legal Experts: What's New in the Law? (HIPAA, Public Record Laws, Reimbursement, Liability)
Attitude Adjustment: Defuse Time Bombs and Boost Morale in the Call Center
Attitude of Gratitude
Attitude of Gratitude
Automatic Crash Notification and the New IAED Protocol
Avian Flu and Other Pandemics: The 9-1-1 Role
Avian Flu and Other Pandemics: The 9-1-1 Role in Mitigating the Threat to Your Community
Awards Ceremony/Keynote: Teaching an Old Dog New Tricks: Challenging Past Practice in EMS
Barricades and Hostages
Beat the Clock: How Long Should Call Processing Take?
Becoming a Leader
Bees! Squeeze & Wheeze: Anaphylaxis
Being the Best You Can Be!
Benchmarks for Excellence: What We've Learned from ACE Data
Beyond ANI and ALI: The Right Way to Get Accurate Location Information
Beyond Excellence!
Beyond the Basics - Advanced Call-taking
Beyond the Classroom II: More of What They Didn't Teach Me in My EMD Course
Beyond the Classroom III: More of What They Didn't Teach You in EMD Class
Beyond Trainers & Trainees: How To Manage & Evaluate An Effective & Interactive Dispatcher Training Program
Breaking Barriers: How to Sell Bright Ideas to the Team
Breaking Down the Walls of CE
Breaking Down the Walls of CEs
Breaking the Mold in Providing EMD
Bridging the Gap Between Fire Ground Operations and the Comm. Center
Bridging the Generational Divide - You Don't Get a Trophy Just for Showing Up!
Building a Dream Team: Lessons Learned From the Science of Teamwork
Building LifeBridges to Suicidal Callers
Bullets and Water: The Nuts and Bolts of Becoming an Accredited Center of Excellence for Police and Fire
Bullying in the Comm. Center
Bullying in the Communication Center
CAD and Standardized Call-Taking (Police Prozac)
CAD Integration
Call Processing
Caller Locator Diagnostics
Can You Hear Me Now? Considering Response to Abandoned & Hang-Up 9-1-1 Calls
Can't Live With Them, Can't Live Without Them
Cannibalism in the Workplace
Career Development: Practical Tips for Moving Ahead
Case Studies
Case Study in Implementation: The Berlin Fire Department Experience
Catching the Bad Guy - A Systematic Approach
Catching the Bad Guy/Keeping the Caller Safe
CCM Course: What Do They Know?
CDE Bull's-eye: Targeting Training Improvement Areas
Celebrating Personality Differences
Celebrating the Heros Among Us: A National Perpective on Exemplary Customer Service
Challenges and Benefits of Police Accreditation
Challenges and Opportunities: Quality Improvement in Police Dispatch
Chemical Suicides and Deadly Chemical Exposures
Chip n Dales EMD Review
Choking Case & 2010 Resuscitation Guidelines
Choose Your Attitude
Closing Keynote Luncheon
Closing Lunch
Closing Lunch Keynote
Closing Lunch: Dr. Jeff Clawson Leadership Award, CCM Graduation, and Keynote Speaker
Coaching Skills
Coaching Skills
Coaching Skills
Communication for Communicators
Communication for Communicators
Communication Within the Control Room
Communications Center Managers Course
Communications Center Staffing
Communications Centers - How Do We Keep Up With the Changes in Healthcare?
Concepts of Progressive Supervision
Conference Opening Remarks
Connecting the Dots Between Public Safety and NG 9-1-1
Consolidation - "This is the Business Plan and We're Stickin' to it!"
Consolidation: A PSAP Manager's Point of View
Consolidations - The C Word
Continuing Education Tips and Tricks
Controlling the Caller
Create a Training Program that Deals You a Full House
Creating the Environment for a Paradigm Shift: Tears-Free Implementation of a New CAD
Crew Resource Management
Crew Resource Management (CRM)
Crisis Leadership and Management
Critical Incident Stress and Compassion Fatigue
Critical Incident Stress and the Emergency Dispatcher
Critical Incident Stress Management: Implementing a CISM Program for Your Comm. Center
Critical Issues Briefing: The Latest Trends and Issues
Critical Issues Briefing: The Latest Trends and Issues
Critical Issues Briefing: The Latest Trends and Issues
Critical Issues Briefing: The Latest Trends and Issues
Critical Issues Briefing: The Latest Trends and Issues
Crucial Conversations
Current Affairs: NENA/NAED/AAA
Customer Service Essentials
Customer Service in Police Calltaking: Is There Really Such a Thing?
Customer Service: Beyond the Golden Rule
Customer Service: Leading Your Center - Perspectives and Applications
Customer Sevice - Beyond the Score
Data Mining Tools and Reports for Increasing Operation Effectiveness and Early Warning
Data Mining: Police ProQA Style
Data Studies/Low Acuity Calls
Dealing with Change
Dealing with Critical Situations: Suicide, Hostage, and Crimes in Progress
Dealing with the Deaf: Bridging the Technological and Cultural Divide
Dealing with the Deaf: Bridging the Technological and Cultural Divide
Dealing With Your Most Difficult Calls
Death of a Comm. Center
Dedication in Public Safety Communications - We Make the Difference
Demand Monitor and Improved Response Times - It's Not Voodoo!
Developing Your Own Briefing Trainings
Development of Regional TERT
Diagnostics in Action
Did I Just Hear THAT?!
Disaster Readiness: Lessons Learned, Solutions Applied
Disaster Solutions
Disasters: East Meets West
Dispatch Challenges for the PGA Golf Tournament
Dispatch Ethics and Best Practices
Dispatch Life Support: How Does It Really Work?
Dispatcher Stress Management
Dispatcher Stress Management
Dispatcher! Heal Thy Self
Dispatcher! Heal Thy Self!
Do You Know Where Your Kids Are? Understanding Rave Culture
Domestic and Family Violence for Dispatch Professionals
Domestic Violence and the EPD
Don't Bomb This Call
Don't Just Sit There! Proactive Strategies for Improving Health & Fitness in the Comm Center
ED-Q and the Value of Child Psychology
ED-Q Fundamentals
EFD Accuracy - Looking at Dispatch Accuracy Compared to Fire Reports
EFD: What's New?
Effective Leadership in a Changing Environment
Embracing the First, First Responder: The Practice of Medicine in the Comm. Center
EMD Behaviour
EMD Protocols: From Field Provider Perspective
EMD vs. On-Scene Evaluations and Alternative Destinations
Emerging Technology - How New Applications and Devices Impact the PSAP
Emotional Intelligence in Emergency Communications
Employee Engagement and Morale
Enhanced Roles of a Comm. Center in the Management of Cardiovascular Disease
Ensuring Success: How to Become an ACE
EPD Implementation: How to be Successful
Erlang Explained
Ethel-Methel Bad Stuff and the ED
Ethics in Emergency Communictions
Ethics in the Dispatch Center
Evaluating Cardiac Arrest Detection and PAI Sensitivity
Examining Notable & Interesting Police Calls
Exemplifying Best Practices: Award Presentations, ACE Recognition & Research Winners
Expanding the Clinical Roles of the Comm. Center and Pre-Hospital Providers in a Provincial System
Exploring Alternate Patient Destination Systems Using the Medical Communications Centre in a Provincial System
Exploring the Risks of NG911
Extinguishing Fire ACE Hotspots
Eye of the Storm: Lessons on Disaster Readiness for 9-1-1 and Emergency Dispatch from Florida and the Gulf
Field Feedback: The Missing Link
Fifty Shades of "Q"
Fighting Crime and/or Evil
Fire CDEs on a Budget
Fire Dispatch, We See 50 Foot Flames, Do You Have a Fire Call in the Area?
Fire it Up! (or Down): Using the FPDS for Better Resource Allocation
Fire Protocol Accuracy
Fire Protocol CDEs: Get 'em While They're Hot!
Fire Protocols and the 1st Party Caller
Follow the Money: Uncovering and Taking Advantage of Grant Opportunities
Forum: How to Operate an Effective Comm Center: Management, AI, Staffing, Equipment & SOPs
FPDS and Preventing Fire Apparatus Accidents
FPDS by the Numbers
FPDS by the Numbers
FPDS Call Processing Times
FPDS Dispatch Accuracy
From Dispatch to Discharge: Anatomy of a Cardiac Call
From Patrol Sergeant to Incident Commander in 2.5 Seconds
From the Ground Up: Building a Better Comm. Center
Game Show CDE - Making CDE Motivating While Educational
Game Show CDE: Making CDE Motivating and Educational
Game the Day Away
Gen X & Y: Your Leaders?
Generation Why
Generation Z: The Quirks and Qualities of the Up and Coming Employees
Get Juiced About Becoming an ACE!
Get Your Due: Strategies for Obtaining the Recognition Your Center Deserves
Getting Comfortable in Cyberspace: Quick & Easy Tips for Using Email, the Internet & Drawing Traffic to Your Website
Getting Juiced About Becoming an ACE
Getting Ready for Non-Voice Calls
Getting the Blighters to Comply
Getting the Blighters to Comply
Getting the Most from Your Employees: Using Rewards and Recognition to Improve Performance
Getting the Most from Your Trainees
Getting Your Message Out During 9-1-1 Education Month
Going Green in a Dispatch World
Good Enough is Never Enough: From Good to Great
Grievance Free Leadership: A Tool Kit for Successful Management in Demanding Environments
Group Work and Brainstorming: Skills to Get it Done Productively!
Hate Crime and Anti-Social Behavior
Hazardous Materials Recognition for Dispatchers: How to Identify & Respond
HAZMAT and the Fire Protocols
Healthy Teams
Hide and Seek: Hidden PDIs in the MPDS
High Acuity - Low Frequency Police Calls
High Risk/Low Frequency: Stories from Protocol 54
High Stress/Low Frequency Calls: Doing It Right the First Time...Every Time
Hire for Behaviors... Train for Skills
Hostage Negotation & Suicide Intervention for Telecommunicators
Hostage Negotiation & Suicide Intervention for Telecommunicators
How Dispatch Can Link EMS with Community Health Care
How Dispatch Can Link EMS with Community Health Care
How Dispatch Can Link EMS with Community Health Care
How to Be Assertive
How to Get F.A.T. (Fit and Trim) in the Comm. Center
How to Get Fired on Facebook
How to Hire the Ideal Dispatcher
How to Implement an EFD Program
How to Implement an Emergency Fire Dispatch Program
How to Impress the ACE Reviewer
How to Impress the ACE Reviewer
How to Merge USDOT Standards with Your CDE Plan
How to Score Multi Agency Calls
How to Talk to Your Fire Administrator About EFD
How to Talk to Your Fire Chief about EFD
How to Use Fire Protocols and the ProQA Tools to Build Differentiated Responses
How Understaffed Am I? Drawing Comparisons and Conclusions from NENA's New PSAP Staffing Survey
Human Behavior in Fire Emergencies
I Dub Thee Supervisor
I Dub Thee Supervisor: Insight into the Art and Science of Management
I Hear Dead People
I'd be Fine if it Wasn't for You! What to do When People (and Things) Won't Behave
I'll Take "Case Entry" for $100! Test Your Knowledge with Dispatch Jeopardy
IAED Data Studies
IAED Data Studies
Implementing a "Citizen's Academy for 9-1-1" as a Strategic Means of Public Education
Improving the Profession through Legislation and Education
India - Our Past is Their Future
Interpersonal Relationships, Coping Strategies, and Enhanced Job
Interviews and Resumes: Understanding How to Write, Evaluate, and Master Them
Intranet Campus - From Learning to Management
Introducing the FPDS: Strategies For Using & Integrating the New Fire Dispatch Protocols
Introducing the PPDS: How to Ingegrate Police Differential Response Into Law Enforcement Culture
Investing in Our Future: Hiring and Keeping Those Gen Ys
Is Behavior Predictable? EMDs and Difficult Callers
Is it Us or Them? The Process of Case Audit and Performance Improvement
Is There a Bully in Your PSAP?
Is Your Community Ready for Call Center Patient Navigation?
Is Your Publicity Good Publicity? Working With the Media to Effectively Market Your System
It's a Girl!
It's About Us and Them
It's Not What You Say, It's How You Say It
It's Not Your Mom's 9-1-1 Center Anymore
Jumpin Jack Flash: It's a Gasp!
Just Syndrome: Boot It by Boosting Morale
Keeping the Momentum Going for Reaccreditation
Keynote/Luncheon: Opening Remarks
Keynote/Luncheon: Readiness is the Price of Liberty: Enlisting the Community of the Willing
Keynote: Surviving & Thriving in Times of Crisis & Chance
Keynote: Building a Foundation of Excellence
Keynote: Closing Luncheon
Leadership - Managing a Diverse Workforce
Leadership for the Future: Managing a Diverse Workforce
Leadership in the Trenches
Leadership: Inspiring Others to Reach the Summit: Coaching Skills
Leadership: What Exactly Does That Mean?
Learning to Lead
Left Brain, Right Brain
Legal Trends in Emergency Medical Dispatch
Lessons from the Trenches: Case Studies in Consolidation
Letting Technology Drive Consolidation
Life's a Beach or What it Takes to Shine in the Public's Eye
Life's a Beach, Why Do We Kick Sand at Each Other?
Line of Duty Death (LODD) Prevention
Line of Duty Death Prevention
Linking 9-1-1 to Community Healthcare: Case Studies from the UK and the US
Living the Dream
Living the Dream (Encore)
Lockdowns from the Call Center Perspective
Lockdowns with a Call Center Perspective
Low Acuity Calls - Omega and Beyond
Low Acuity Calls - Omega and Beyond
Low-Acuity Calls: New Perspectives
Maine's Statewide Implementation
Maintaining Your Knowledge of Legacy Technology in a Next Generation PSAP
Major Event Management from the Communication Center Perspective
Major Incidents and the Telecommunication Specialists that Handle Them
Make the Case: How to Secure Better Wages and Bigger Staffs
Making It Work: The Dispatcher's Role in AMBER Alert
Managing a Critical Incident: A Case Study
Managing Low Acuity Calls in the 9-1-1 Center
Managing Multiple Q's: A How to Guide
Managing the QI/QA Process
Maryland - A Statewide Approach to Protocol Implementation
Maryland's Pandemic Flu Preparedeness Plan
MAYDAY, MAYDAY, MAYDAY!!! The Three Words You NEVER Want to Hear!
Medical Directors & Leaders Forum: Evaluating the Threats & Opportunities Facing Emergency Responders and the 911 Community
Medical Q Forum Live
Medical Q Forum Live
Meeting the Challenge of Problem Calls (Hangups, Hysteria, and Abandonment)
Mental Health for Dispatchers
Mental Massage
Mentoring in the Comm. Center
Mentoring, Succession Planning, and Career Development? Help!
Miffbusting 101 - Dealing With Conflict
Missing Children Protocol: Panel Discussion
Modified NAED CPR Protocols: Original Rationale and Future Implications
Modulate and Specialize Your CDE
More Than Homeland Security: Identifying the Global Threat of Terrorism and Coordinating Response
Motivating Employees from Q to Z
Movin' On
Moving from High Performance to High Reliability
Moving Into Management: Five Fundamental Skills for Success
MPDS Version 13 Update
My Hairdresser is Licensed, Why Isn't My 9-1-1 Operator?
New Model Policies and Best Practices for Recovering Missing and Exploited Children Through the 911 Call Center
New Science - Chapter Two
New Science: Chief Complaint Data Studies
New Science: Chief Complaint Data Studies
Next Gen Training
Next Gen Training
Next Generation 9-1-1: What PSAP Leaders Should Know Before Signing the Dotted Line
Next Generation Incident Recording and Quality Assurance Best Practices
NFPA 1221 & 1061 Updates
NFPA 1221 - Call Processing Standards
NFPA 1221 and 1061 Updates
NFPA 1221, 1061, and ISO Updates
NFPA Standards and Fire Dispatch
NG Communications
NG9-1-1: Are PSAPs Biting Off More Than Their Employees Can Chew?
Objective: Perspective
OK, So How Does EFD Change Dispatching?
Old-Fashioned Leadership in a Next Generation PSAP
On the Road to Tri-ACE
On Top of the Police World
One Call Away
One World, One Protocol, Seventeen Languages
Open Issues Forum: Becoming an NAED Instructor
Open Issues Forum: Quality Improvement
Open Issues Forum: Quality Improvement
Open Issues Forum: V11.2 and the Advanced EMD
Opening Keynote: Protecting the Magic: Putting Customer Service into Public Safety at America's Favorite Theme Park
Opening Session
Opening Session
Opening Session & Dispatcher of the Year Award
Opening Session - 30 Year Protocol Anniversary
Opening Session - Protocol in Action
Opening Session and Dispatcher of the Year Award
Opening Session and Protocol in Action
Opening Session, ACE Awards, and Keynote Speaker
Opening Session: Dispatcher of the Year Award, ACE Recognition, and Keynote Speaker
Opening Session: Leading Meaningful Change in a Changing World
Overcoming Resistance to Protocol
Overcoming Resistance to Protocol: Making Implementation Work without Going Ballistic
Pandemic Flu
Paramount ProQA Tips and Tricks
Peer Counseling
Peer Counseling
Performance Appraisals and Terminations: Research-Based Best Practices
Performance Ups and Downs and How We Can Create Both
Planes Crash, Bikers Die and Life's a Beach Until the Rogue Wave Hits
Planning Ahead
Police & Fire Q Forum Live
Police Priority Dispatch Implementations
Police Priority Dispatch Implementations
Police Priority Dispatch Implementations
Police Protocol Implementation: Avoid the Pitfalls
Police Protocol: Who Needs This Stuff?
Politics! Yuck or Yay?
Potential Alternative Solutions to Traditional Emergency Response
Privacy, the Media and HIPAA: What You Don't Know Can Hurt You
Problem Solving in the Dispatch Environment: Perception vs. Reality
ProQA and Interoperability: How to Make EMS, Fire, and Police Software Work Together
ProQA Configuration and Response Configuration Utilities
ProQA For Dummies
ProQA Tips and Tricks
Protect in Place or Evacuate?: Dispatch's Role in Weighing the Options
Protocol Implementation Basics
Protocols: The Global Outreach
Provide Appropriate and Effective Care Without Dispatching an Ambulance!
PSAP Leadership
PSAP Planning - Lessons Learned From an EF5 Tornado
PSiam Data Studies from Richmond Ambulance
Psychology of a 9-1-1 Call
Psychology of a 9-1-1 Call
Psychology of a 911 Call
Psychology of the Active Assailant: What Makes People Want to Kill
PTSD and our Returning Veterans
Public Education - Helping the Protocol Help YOU!
Put Your "Principles" to Use: Getting Creative with Recertification!
Putting the Pieces into Place: How to Complete the Puzzle and Achieve Accreditation
Q Forum LIVE
Q Forum Live
QI for Your QA
QI From the Top Down and Inside Out
QI to the Sky: Going Beyond the Case Review
QIU - The Next Generation
QIU: The Team Approach
Quality Assurance Roundtable Discussion
Quality Improvement in the Cloud
Quality Improvement in the Non-Protocol Environment
Reach the Summit: Inspire Success through Appreciative Inquiry
Reach the Summit: Inspire Success through Appreciative Supervision
Reaching the Sickest Quickest: Understanding Response Times, Lights & Siren Use & Appropriate Resource Allocation
Real World Examples of Integrated Access Management: Lessons Learned from Comparisons of Advanced Systems
Recruit, Train, and Retain
Redefining the Purpose of 9-1-1 and EMS
Regional EMD Project
Research Process Brainstorming Sessions
Research-Based Recruiting: How to Find Qualified Candidates that Fit the Job
Research: Dissected
Responding from Behind the Headset
Review of the Academy's Latest Published Research Studies
Rewiring Your Brain
Round the Clock: Practical & Positive 24/7 Comm Center Management Concepts
Ruining Morale in 5 Easy Steps
Saluting the Best: Reviewing Tapes of Incredible Calls
Saluting the Best: Reviewing (NEW) Tapes of Incredible Calls
Secrets to Successful Communications Center Leadership
See the Other Side: Protocol Execution from a Caller's Perspective
Selecting the Perfect Candidate
Selling Accreditation - An Ongoing Process
Service Level Metrics
Shaping Student Performance
Shhh!... Dont Tell Anyone, But...it's So Easy a Caveman Could Do it, Well, Almost!
Shift Strategies: How to Deal with Irregular Schedules and Their Effects on Your Health
Sinking Vehicle Protocol Update
Situational Awareness and Decision Making
So How Hard is it to Become an ACE Anyway?
So How Hard is it to Become an ACE Anyway?
So Sorry to See You Go
So, How Hard is it to Become an ACE Anyway?
Somebody Answer That Phone!
Special Issues in MPDS
Special Issues in University Police Communications
Start to Finish: Simulation Gives Dispatcher New Perspective
Staying Out of the Headlines
Still Doing the Right Thing: Putting (& Keeping!) Dispatch Ethics in Practice
Still Way More Wilder and Way Crazier Police Calls
Strategies for Implementing State Level Protocol, QA, and Training
Strategies to Implementing State-Level Protocol and Training Standards
Stress Disorders in the Comm. Center
Stress Disorders in the Communications Center
Stress Disorders in the Communications Center
Stress: It's All in Your Head
Stroke Diagnostic Study - University of North Carolina
Structure Fires: The How and Why of 9-1-1 Dispatch
Stumped No More: PPDS Mind-benders Made Easy
Subtraction Through Division (Why Morale Matters)
Successfully Training Lateral Hires
Suicide Intervention is "Paramount"
Supervisor Survival
Survey Says!: EMD Family Feud
Surviving the Change Ahead
Swarming - An Officer Safety Issue
Sweat the Small Stuff: Reconsidering Dispatch Center Operations Basics
T3: Train the Trainer
T3: Train the Trainer
Tactical Dispatching
Tactical Responses to Active Assailant Incidents - What Emergency Responders Need to Know
Take a Break
Take Control of Stress!
Take One for the Team
Team Building for Communications Center Leaders/Managers
Technology as a Consolidation Enabler
Terrorism: Dispatching into Harms Way
The "Q" and "I"
The "OTHER" Protocol
The 100 Questions of Death - Ask the Doc Live!
The ABC's of MPDS: Back to the Basics
The ABCs of CDE
The Art (and Science) of Communication
The Art of Training and Transferring Knowledge
The Basics of Continuing Dispatch Education
The Blitz: Chief Complaint Protocol Selection and Application
The Breathing Normally Debate: Reasons Not to do CPR are Live People
The Challenge of Leadership: Lessons for New (And Not so New) Managers
The Communication Center as Revenue Center: Medical Dispatch and Cost Reimbursement
The Controversy Behind Call Processing Times: What Should the Standard Be?
The Conversion of a Police Dispatcher
The Customer Service Ripple Effect
The Dispatcher's Role in Excited Delirium
The Dispatcher's Role in Fire Ground Safety and Firefighter Maydays
The Dispatcher's Role in Hazard Zone Communications
The Dreaded Lecture: Isn't there a Better Way to Train?
The Employee: From Hire to Leader
The Fast Track to Succcess: A Blueprint for Implementing Fire Protocols
The First 15 Minutes
The First 15 Minutes: Success or Failure
The Formidable Four: 4 Protocols that Confuse EMDs
The Good, The Bad, and The Ugly: Case Studies
The Growing Challenge of Hazmat: An Update and Guide (Also goes with the Fire Track)
The Growing Problem of Meth Labs: What Dispatchers Need to Know
The Growing Problem of Meth Labs: What Dispatchers Need to Know
The Hidden Crime of Elder Abuse: What You Can Do to Help
The Interface of AED Hyperlink to EMD Protocols
The Long Road to Becoming Accredited in All 3 Protocols
The Marriage of QIU and CDE - A Match made in Heaven
The National 9-1-1 Office: What’s That?!
The National Joint TERT Initiative
The Need for Speed
The New AHA Guidelines on CPR & ECC: The Who, What, Why, and How - And the Implications for 9-1-1
The New NENA Protocol Standard
The New Police ProQA
The New QI Process
The Numbers Speak for Themselves: Measuring the Improvements of Services Since Implementing the MPDS
The Nuts and Bolts of Disaster Planning
The Pandemic Flu Experience
The Power of Peer Evaluations
The Power of Peer Evaluations
The Power of Protocols! Lessons Learned from Four Centers that Combined Police, Medical and Fire
The Power of the Protocols! New Lessons Learned from Four Centers that Combined Police, Medical, and Fire
The Ripple Effect: Creating a Culture of Customer Service
The Role of Call Centers in Handling Chronic Runaways
The Role of the Dispatcher in Officer Safety
The Santana Row Fire: Lessons Learned for the Emergency Rule
The State of the Profession: Critical Trends in Technology, Policy, and Operations
The Training Mistakes We All Make
The Urge to Surge: An Evidence-Based Look at 9-1-1 EMS Demand, Emergency Department Overcrowding, and Hospital Diversion
The Value of Accreditation: How to Get There, and Why It Matters
The Value of Child Psychology in the 9-1-1 Center
The Value of Feedback: Providing Effective Internal Customer Service
They Promoted Me, Now What?
They Said What?!
Through the Looking Glass
Tips and Tricks for a High Quality Call Assessment
To Boldly Go Where No Instructor Has Gone Before
To Protect & To Serve: Understanding the Do's & Don'ts of Police Dispatch Operations
Tools for Building a Stress-Resilient Work Force: An Interactive Workshop in Establishing Resilience & Personal Wellness Programs
Top 10 Ways to Improve Your Supervisory Skills
Toronto's Response to SARS and the Blackout: Managing the Impact of a Major Emergency Event on EMS Communications
Tough Medicine: Pre-Arrival Instructions and Your Hardest Calls
Toxic to Triumphant: How to Revitalize Your Staff and Comm. Center
Tracking TERT: How to Build and Maintain a Telecommunicator Emergency Response Team
Training Derailments
Training On a Dime
Training Solutions for PAI Challenges
Training the Masses
Training with a Purpose - The Key to Success
Training with Purpose - The Key to Successful Training
Transitioning Between QI & Progressive Discipline: How to Establish a Formal Employee Performance Evaluation Plan
Transitioning QA/QI to v9 Scoring Standards
Trend Analysis: Taking Q to the Next Level
Triangles, Fusions, Cutoffs, and Bottom Feeders
Turning the Science into an Art Form
Under the Headset: Surviving Dispatcher Stress
Understanding RAVE Culture
Understanding the "OMEGA" Debate: An Introduction to Differential Response & Access Management
Understanding the Anatomy of the Fire Protocol: Where We've Come, Where We're Going
Use Dashboards and Real-Time Information to Measure, Manage, and Improve Performance
Using EFD to Benefit Resource Management
Using FISH! Philosophy in the Comm Center: A Unique Approach to Changing Attitudes & Enhancing Job Satisfaction
Using Process Controls for System Improvement
Using the Fire Protocols to Prevent Apparatus Accidents
Vehicle Submersion: The Human Problem
Verify or Clarify
Version 5 Fire
Violence in Police Calls
Violence in Police Calls
Virginia Tech: A Leading and Learning Opportunity
Water Rescue and the Role of Communications: The Baltimore Experience
Water Rescue: How Dispatchers Can Boost Survivability Rates
Way More Wilder and Way More Crazier Police Calls
Weaving Continuous Quality Improvement into the Fabric of Comm. Center Culture
Weird Science
Weird Science: Back by Popular Demand
Weird Science: Back by Popular Demand
Wellness in the PSAP: The Art and Science of Creating a Healthy, Productive Environment
What Emergency Rule? We Don't Need No Emergency Rule...Or Do We?
What I Didn't Learn in My Q Class
What Q Can Do For You
What the Dispatcher Needs to Understand about Specialized Rescue, Extrication, Confined Space, and Structural Collapse
What the Dispatcher Needs to Understand About Specialized Rescue, Extrication, Confined Space, and Structural Collapse
What We Want to be vs. Where We are. . .Steps to Get There
What Works Best in Continuing Education?
What's Hiding Your CAD Data? Examining 9-1-1's Role in Bioterrorism & Pattern Surveillance
What's Hiding Your CAD Data? Examining 9-1-1's Role in Bioterrorism & Pattern Surveillance
What's Hiding Your CAD Data? Examining 9-1-1's Role in Bioterrorism & Pattern Surveillance
What's Hiding Your CAD Data? Examining 9-1-1's Role in Bioterrorism & Pattern Surveillance
What's Hiding Your CAD Data? Examining 9-1-1's Role in Bioterrorism & Pattern Surveillance
What's New in FPDS v4
What's New in PPDS v3
What's New in v12.2?
What's New in v12.2?
What's New: EFD v6.0?
What's Next for the New EMD?
What's Obvious: Seeing through the Smoke
When Just Surviving Isn't Enough: Strategies for Meeting Life's Challenges
When the Chips are Down - Break Out the Salsa!
When They Just Don't Get it...
When You're Dealth the 9 Card: Considerations for Cardiac Arrest Cases
Where the Rubber Meets the Road: Tips on How to Handle Your Most Challenging Calls
Who is Leading Whom?
Who Wants to be an EMD Millionaire?
Who's Doin' What? Thriving in a Multi-Jurisdictional Dispatch Environment
Who's Really in Charge Here? Understanding the Incident Command System from the Dispatch Center
Why Crabby Shouldn't Work at Your Comm. Center
Why Do You Keep Asking Me All These Questions?
Why Do You Keep Asking Me All Those Questions?
Why I Comply: Wise Advice from a Dispatching Pro
Why People Die in Fires
Why People Die in Fires: The Residential Fire
Why Smart Dispatchers Do Dumb Things: Understanding Process Drift
Why We Need Police Protocol
Wild and Crazy Calls
Wilder and Crazier Police Calls
Writing Feedback: The Good, the Bad, and the Downright Indifferent
Writing Feedback: The Good, The Bad, and the Downright Indifferent!
Writing Your Own Agenda: Tools for Developing Emotional Intelligence
You Be the Judge: Grand Rounds of the Most Complex Calls
You Just NEVER Know
You Make a Difference: The Three Key Factors to Leadership
Your Dedication to Motivation
Browse All Speakers
PDC Software
Mark
Donald Aker
Don Aker
Donald Aker, Jr.
Donald Aker, Jr.
Richard Alcorta
Cynthia Altemus
Melissa Alterio
Doug Amaro
Carla Anderson
Sue Anderson
Joan Ashmore
David Aylward
Colleen Bachewich
Colleen Bachweich
Trevor Baldwin
Nancy Banks
Christine Barbee
Jason Barbour
Tracy Barron
Tracey Barron
Bob Bass
Jim Bassett
Paul Bassett
Christina Baum
Erin Beckett
Corinne Begg
Corinne Begg
Richard Behr
Peter Bellmio
Peter Belmio
Mike Bielmaier
Melissa Blessing
Bill Boehly
Ronald Bonneau
Beverly Bottorf-Patton
Beverly Bottorff-Patton
Nadine Boulanger
Sonia Bounouh
Dr. Clint Bowers
Clint Bowers
Clint Bowers
Mary Boyd
Chris Bradford
Mark Braswell
Jane Brice
Dave Brinton
Dave Britton
Haley Brock
Ron Bulls
Ron Bulls
Ron Two Bulls
Stephan Bunker
Lisa Burnette
Danielle Burns
Geoff Cady
John Cannan
Steve Carlo
Erica Carpenter
Sandra Chad
Jerry Chaney
Faustino Chapa
Bev Chavez
Natasha Claire-Espino
Robert Clark
Jeff Clawson
Jeff Clawson
Jeff Clawson,
John Clayton
Stephen Clinton
Betsy Cobb
Jim Comings
Colleen Conrad
Sue Cooper
Bruce Cox
John Crabill
Jeff Craig
Steve Crandall
Trevor Creekmore
Danita Crombach
Guilherme Dabus
Brian Dale
Will Daniels
Chip Darius
Lori Daubert
Brian Davenport
Bob Davis
Jan de Nooij
Gordon Deans
Tracy Deitschman
Kevin Diluia
Jay Dornseif
Jay Dornseif
Jay Dornseif
Kevin Douthett
Holly Downs
Zerena Duhaney
Toni Dunne
Toni Dunnel
Marc Eckstein
Matt Eversmann
Pam Farber
Eric Fayad
Jim Ferguson
Eric Ferrari
John Ferraro
John Ferraro
Jay Fitch
Jay Fitch,
Laurie Flaherty
Sara Floyd
Ric Focht
Jaci Fox
Audrey Fraizer
Scott Freitag
Scott Freitag
Scott Freitag,
Guillermo Fuentes
Debbie Gailbreath
Gary Galasso
Gary Galasso
Louise Ganley
Frank Garces
Marc Gay
Marc Gay,
Gordon Giesbrecht
Gordon Giesbrecht
Russ Gillespie
Peter Goldman
Sunny Goodwin
William Goodwin
Wilfried Grafling
Ronda Grant
Robert Greenlaw
Teri Griffin-Pagenkop
Tanya Griffith
Bruce Griffiths
Keith Griffiths
Keith Griffiths,
Colonel Dave Grossman
Eric Grundeman
Lazaro Guerra
Anthony Guido
Mike Guldner
James Gummett
Tammy Haislip
Patrick Halley
Margaret Hamrick
Julie Harmon
Tony Harrison
Chris Hartley-Sharpe
Steve Herrin
Andy Heward
Jason Hewlett
Chip Hlavacek
Robert Hodges
Bob Hoever
Erin Holland
Monique Holman
Matthew Huddle
Charlotte Hughlett
Fred Hurtado
Judy Husary
Rob James
Liz Jazwiec
Dinah Jeffries
Frances Jimenez-Lucero
Adam Johnson
William Johnson
Rick Jones
Patricia Jones
David Jones
Amy Kahn
Lisa Kalmbach
Brian Kalmbach
Brian Kazmierzak
Chuck Kearns
Cindy Keehen
Kevin Kesick
Harley Kesler
Stacey Kesler
Bill Kinch
Bill Kinch
Jennifer Kirkland
Angela Kluwin
Chris Knight
John Korman
Michele Kroger
Jim Kuthy
Jim Kuthy
James Kuthy
Glenn Lafell
James Lake
Jim Lake
Jim Lanier
Andre Lanier
Sharon Lanier
Jim Lanier
Andre Lanier
Sharon Lanier
Randall Larson
Dave Larton
Richard Lederer
Nancy Lockhart
Beverley Logan
Dr. Darcy Lord
Darcy Lord
Nicole Lowe
Jeff Lucia
Don Lundy
Dr. Scott MacDonald
Scott MacDonald
Lee Ann Magoski
Lee Magoski
Vicki Maguire
Rahul Maharaj
R. Malloy
Alison Manning
Randolph Mantooth
Susi Marsan
Frank Marshall
Jim Marshall
Rob Martin
Robert Martin
Deanna Mateo
Deanna Mateo-Mih
Dave Mazeau
Coni McCloughen
Sharon McCool
Cathy McCormick
Ron McDaniel
Ron McDaniel,
Ruth McGuire
Michael McKeage,
Rosanna McKinney
Chris McQueen
Shawn Messinger
Kristen Miller
Shawna Mistretta
Elise Moeck
Charlene Monges
Char Monges
Kima Montgomery
Mike Morgan
Richard Morse
Kevin Mullarkey
Mike Myers
David Nelson
David Nelson
David Nelson,
Neleh Nielson
Chris Olola
Chris Olola
Charlotte Olsen
Glen Ortiz-Schuldt
Darius Osborne
Jerry Overton
Carlynn Page
Carlynn Page
Kevin Pagenkop
Kevin Pagenkop
Ceburn Parker
Eric Parry
Eric Parry
Kelsey Parry
Robert Pastula
Bob Pastula
Brett Pat
Brett Patterson
Brett Patterson
Samantha Paul
Paul Pepe
Paul Pepe,
Don Perry
Richard Picciotto
Omar Qassom
Carlos Quesada
Ed Racht
Ed Racht
Mark Rector
Dennis Reimer,
Neal Richmond
Ken Riddle,
Kim Rigden
Kim Rigden-Briscall
Grant Rinaca
Steve Rivas
Don Robinson
Kanesha Robinson
Geoff Rodgers
Jennifer Rose
Michael Ross Williams
Ross Rutschman
Brent Schaum
Jonathan Schilling
Shelby Schmidt
David Schmidt
Stefan Schnelle
Bryon Schultz
Brian Schwartz
John Schwarz
Greg Scott
Greg Scott
Gregg Scott,
Daniel Scully
Steve Seitz
Philip Selwood
Dellrae Sharpe
Jimmy Shea
Jason Shearer
Jill Shepherd
Ron Shiner
Doug Showalter
Shawna Smith
Thomas Somers
Jay Somerville
Steve Souder
Malcolm Southgate
Tammy Spath
Michael Spath
Michael Spath
Cpt. Karl Steadman
Todd Stout
Mark Tage
Mark Tager
April Tarrant
Mike Thompson
Robert Tober
Andrew Trygg
Ron Two Bulls
Alice Valle
Angela Van Dyke
Angela Van Dyke
Dave Vogt
Dee Walchle
Cynthia Walker
Tracy Ward
Michael Wargo
Dave Warner
Tonya Warr
Tonya Warr
Edward Washington
Jon Washko
Philip Wasson
Phillip Wasson
Anthony Weed
Brad Wessner
Leslie Whitham
Craig Whittington
Craig Whittington
Sheree Whyte
Missy Widdison
Tami Wiggins
Kevin Willett
Kevin Willett
Kevin Willett
Brett Williams
Dave Williams
Michael Williams
Steve Wirth
Michael Wodnick
Doug Wolfberg
Dennis Wood
William Wright
Sara Wright
Arthur Yancey
Art Yancey
Jamie Young
Tina Young
Jaime Young
Matt Zavadsky
Browse Keywords
dispatch
call
fire
emergency
protocol
time
center
information
training
calls
people
abuse
caller
session
medical
public
services
police
care
safety
service
questions
navigator
national
person
job
response
protocols
issues
ethics
system
elder
materials
process
data
ambulance
incident
performance
feedback
agency
stress
quality
provided
standards
life
management
communications
dispatcher
patient
provide
Customer Support
