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HR02 - Recruit, Train, and Retain
Date/Time:
April 17, 2013 1:45pm - 2:45pm
QT05 - Performance Ups and Downs and How We Can Create Both
Date/Time:
April 18, 2013 3:00pm - 4:00pm
SM01 - I'd be Fine if it Wasn't for You! What to do When People (and Things) Won't Behave
Date/Time:
April 18, 2013 9:00am - 10:00am
Format:
Audio / Video / Slides
SM06 - Cannibalism in the Workplace
Date/Time:
April 18, 2013 4:15pm - 5:15pm
OP06 - Overcoming Resistance to Protocol
Date/Time:
April 19, 2012 4:15pm - 5:15pm
LD08 - Team Building for Communications Center Leaders/Managers
Date/Time:
April 29, 2010 3:00pm - 4:00pm
Length:
43m 39s -
1 Slide
MD07 - The Interface of AED Hyperlink to EMD Protocols
Date/Time:
April 30, 2010 10:30am - 11:30am
Length:
50m 44s -
34 Slides
OP06 - The Customer Service Ripple Effect
Date/Time:
April 29, 2010 12:30pm - 1:30pm
Length:
01h 01m 24s -
1 Slide
SP07 - 9-1-1 Service for Special Needs Populations
Date/Time:
April 29, 2010 1:45pm - 2:45pm
Length:
50m 07s -
25 Slides
QT04 - Quality Assurance Roundtable Discussion
Date/Time:
April 30, 2009 3:45pm - 5:00pm
Length:
50m 52s -
1 Slide
SP06 - EMD Behaviour
Date/Time:
April 30, 2009 3:45pm - 5:00pm
Length:
53m 49s -
1 Slide
OP08 - Is Behavior Predictable? EMDs and Difficult Callers
Date/Time:
April 25, 2008 11:00am - 12:15pm
Length:
01h 01m 08s -
36 Slides
QI01 - Dealing With Your Most Difficult Calls
Date/Time:
April 25, 2008 8:00am - 9:15am
Length:
01h 10m 56s -
12 Slides
FR06 - Water Rescue: How Dispatchers Can Boost Survivability Rates
Date/Time:
April 25, 2007 3:45pm - 5:00pm
Length:
01h 06m 35s -
37 Slides
PL03 - Catching the Bad Guy - A Systematic Approach
Date/Time:
April 24, 2007 3:45pm - 5:00pm
Length:
01h 01m 12s -
20 Slides
FR03 - What the Dispatcher Needs to Understand about Specialized Rescue, Extrication, Confined Space, and Structural Collapse
Date/Time:
April 26, 2006 3:30pm - 5:00pm
Length:
01h 14m 07s -
3 Slides
MG07 - The Ripple Effect: Creating a Culture of Customer Service
Date/Time:
April 27, 2006 2:45pm - 4:00pm
Length:
01h 18m 01s -
6 Slides
PL01 - The Hidden Crime of Elder Abuse: What You Can Do to Help
Date/Time:
April 26, 2006 2:15pm - 3:15pm
Length:
39m 43s -
44 Slides
LD02 - Creating the Environment for a Paradigm Shift: Tears-Free Implementation of a New CAD
Date/Time:
April 22, 2005 1:00pm - 2:00pm
Length:
58m 51s -
15 Slides
MG06c - How Dispatch Can Link EMS with Community Health Care
Date/Time:
April 22, 2005 1:00pm - 2:00pm
Length:
16m 59s -
23 Slides
