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Joseph Michelli, Ph. D.

Joseph A. Michelli, Ph.D., is an international speaker, author, and organizational consultant focusing on the total customer experience. His latest book, Leading The Starbucks Way released in September 2013.

Joseph is a Wall Street Journal, USA Today, Publishers Weekly, Nielson Bookscan, and New York Times #1 bestselling author of books like The Zappos Experience, Prescription for Excellence, The Starbucks Experience, The New Gold Standard, and co-author of When Fish Fly.

Joseph received his Masters and Doctorate degrees from the University of Southern California. He is a member of the National Speakers Association and the Authors Guild.