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WEB120418 - Project Closeout: How to Finish the Project, Not The Relationship! 
Date/Time:
April 18, 2012   3:00pm - 4:00pm
 
Format:
       
  Synced Audio / Video / Slides
 
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It’s a fact that almost all construction companies struggle with project closeout. Behind closed doors, most field leaders, PMs, and even top executives will admit they are more interested in moving on to the next project than closing out the current one. However, closeout is consistently ranked by customers as one of the most important phases in the project life cycle. Perhaps even more importantly, this final stage of work is the one that makes the most lasting impression on your customer.

In this presentation, Tom Emison, Director of Construction Consulting for Eide Bailly, and Randy Armstrong, Senior Project Manager for Crossland Construction Company, Inc., will help you overcome the psychological and operational hurdles involved in closing out construction projects. They will show you how to get more unsolicited work from clients who adore your company, avoid punch-list drama, and have more engaged superintendents and foremen by end of your project. You will also learn the top “Do’s and Don’ts,” best practices, and the financial executive’s role in successful project closeout.

After this session, you will be able to:

 

  • Explain the importance of preparing for project closeout as early as reasonable;
  • Show how to successfully manage relationships, not just projects; and
  • Recognize how to avoid pitfalls in customer experience management that can erode your company’s name.

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