Supervision can be a daunting position even for a person with leadership experience. This track will focus on educational sessions that remind supervisors of why they stepped into leadership- the people, as well as teach them the skills that every successful supervisor needs to possess, both operationally and technically. Register here to watch the following 10-sessions Live online!

- Critical Incident Stress; Talk out or you will act it out - Tony Harrison, Public Safety Group
- Whats Leadership Have To Do With anything? - Gregory Hook, Mid-America Regional Council
- What Do They See When They See You Coming? The Power of Perception Over Reality! Stephen Gower, The Gower Group, Inc
- Train, Supervise or Get out of the Way! - Nathan Lee and Geoff Weiss, Denise Amber Lee Foundation
- ABC’s of the Americans with Disabilities Act –Achieving Compliance in Hiring, Staffing and Equipment for your Communications Center - Crystal McDuffie, APCO International; Jason Kaufman, Snyder County Emerg. Serv.
- Supervisor's Roundtable - Presenters: Steve Souder, Fairfax County Department of Public Safety Comm; Tom Hanson, Charlottesville/UVA/Albemarle County Emegency Communications
- APCO Resources- Tools for CALEA Communications Accreditation Compliance - Debbie Gailbreath, Sarasota County (FL) Sheriff's Office; Sheila Hanna-Wiles, APCO Education and Training Administrator
- Managing your PSAP's Number One Asset, the Human Capital - Gary Ryan Jr, Indiana Co. PA
- The Time Trip / Understanding the Multi-generational Workforce - Veronica Rambo, Shreveport Fire Department