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Charles Berdan, Dispatch Manager

Chuck joined the Alameda County Regional Emergency Communications Center in September of 2002. The center dispatches for the Alameda County Fire Department (which includes the communities of San Leandro, Sunol, San Lorenzo, Union City, Newark, Dublin and Castro Valley, City of Alameda Fire Department, City of Fremont Fire Department, and Camp Parks Reserve Force Training Area. The Dispatch Center also handles all Emergency Medical Dispatching for the Albany, Hayward and Livermore-Pleasanton Fire Departments. The center dispatched over 74,000 calls in 2009, and answered over 250,000 telephone calls.

Chuck oversees a staff of 22 dispatchers and 4 supervisors working 12-hour shifts. He also supervises an administrative staff that includes a CAD Systems Administrator, a GIS Analyst, a EMD Quality Assurance Manager, and an Administrative Assistant.

In the past 8 years, Chuck has overseen a complete remodel of the communications center (going from 4 to 9 dispatch workstations), installation of a digital logging recorder, expansion of the existing 9-1-1 system from 4 to 9 positions, incorporation of the Camp Parks, Fremont, Newark and Union City dispatch functions, and installed a new CAD system by Intergraph Corporation.     [ Click for More ]


Affiliation
Alameda County Regional ECC

 


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2012 - How TO Act in a Promotional Interview 
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August 2, 2010   12:45pm - 1:45pm
 
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TT08 - How NOT to Act in an Oral Interview 
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August 6, 2008   3:45pm - 4:45pm
 
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01h 00m 47s - 36 Slides  
 
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