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Sherry Smith, MSN, RN, MBA

Sherry Smith is a Senior Consultant with 3CN (The Call Center Network) and a Nurse Reviewer for JCAHO on Health Care Staffing Standards and Disease Specific Care. She has been active in the telehealth industry for 10 years holding multiple leadership positions in call center organizations nationwide. A champion of remote/virtual nursing models where RNs enjoy the opportunity to work from home, she provides consulting services on call center operations/quality and Disease Management product lines in the US and internationally. Ms. Smith is a certified URAC consultant and assists facilities with NCQA accreditation as well.

Sherry has been an active member of AAACN since 1999, presenting on numerous telephone triage topics at the national conferences annually. She is a member of the Telehealth SIG, teaches the TNPCC course, and is currently serving as the chair person for the AAACN Telehealth Standards revision task force. She was a member of the content team for NCC which sponsors the Telehealth Nursing certification exams.     [ Click for More ]