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You Can Work in Those Shoes? Building a Strong Multigenerational Team 
March 30, 2007   11:00am - 12:15pm
01h 03m 45s - 24 Slides  
  Audio / Slides

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Essential Components of Telephone Nursing: A Model To Guide Your Practice
Current Litigation Review Relative to the Practice of Telephone Nursing: How to Anticipate and Avoid the Mistakes that Result in Bad Outcomes
Implementing a Telephone Triage Decision Tool in the Primary Care Setting
Module 3: Care Coordination and Transition Management: Education and Engagement of Patients and Families
Just Because the Shoe Fits Doesn't Mean It's Comfortable: Building an Efficient and Effective Infrastructure for Ambulatory Nursing