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CCTM04 - Module 4: Care Coordination and Transition Management: Coaching and Counseling of Patients and Families 
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NOTE: Slides for this session are contained at the back of the PDF handout which is available after module is purchased.

Coaching and counseling of patients and their families is an important dimension of the RN in the CCTM role in order to develop a trusting relationship and provide health information and guidance in setting goals and accessing resources. Acknowledging and utilizing the strengths of patients’ existing support structure is vital. Strategies will be discussed to assist the RN in the CCTM role in empowering patients and families. The RN in CCTM works with patients and families to understand and cope with their illness and navigate the healthcare system to access appropriate care, build strong partnerships with providers, and influence their outcomes.

Purpose:
The purpose of this chapter is to enable the reader to utilize the existing strengths of the care team to create innovative ways to engage patients and families in the care plan.

Objectives:
  1. Discuss methods of developing a relationship with the patients and families in order to capitalize on their strengths and identify the barriers to fulfilling care plan goals.
  2. Demonstrate respect and valuing of patients and families preferences, interaction styles, and goals.
  3. Describe strategies to empower patients and families in all aspects of the health care process (Cronenwett et al., 2007)
  4. Explain how to equip patients and families with the tools needed to fulfill their responsibilities.
  5. Discuss ways to maintain a relationship with patients and families in order to guide and reinforce the care plan.
  6. Demonstrate competence by positive patient outcomes as evidenced by increased care team communication, decreased emergency department visits, and hospital re-admissions.
  7. Demonstrate the knowledge, skills, and attitudes required for the Coaching and Counseling of Patients and Families dimension.

Contact hours available until 3/31/2020.

Requirements for Successful Completion:
  1. Read the PDF handout which is the chapter of the CCTM Core Curriculum that corresponds with this module.
  2. Listen to the module in its entirety.
  3. Complete the online CNE evaluation.

Faculty, Planners and Authors Conflict of Interest Disclosure:
Speaker(s) have no disclosures to declare.

Commercial Support and Sponsorship:
No commercial support or sponsorship declared.

Accreditation Statement:
This educational activity has been co-provided by Anthony J. Jannetti, Inc. and AAACN.

Anthony J. Jannetti, Inc. is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.
 


 
 
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Module 1: Care Coordination and Transition Management: Introduction FREE ACCESS Click Here
Module 3: Care Coordination and Transition Management: Education and Engagement of Patients and Families
Module 2: Care Coordination and Transition Management: Advocacy
Module 5: Care Coordination and Transition Management: Patient-Centered Care Planning
Module 6: Care Coordination and Transition Management: Support for Self-Management