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Keynote Address: Improving the Health of the Nation: The Challenge for Ambulatory Care Nurses 
March 30, 2007   9:00am - 10:00am
51m 13s - 24 Slides  
  Audio / Slides

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Essential Components of Telephone Nursing: A Model To Guide Your Practice
Implementing a Telephone Triage Decision Tool in the Primary Care Setting
Module 3: Care Coordination and Transition Management: Education and Engagement of Patients and Families
Critical Thinking and Telephone Triage: Making the Right Choices
Operational Excellence in Ambulatory Care: The Role of the Nurse Leader in Developing and "Selling" an Idea