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323 - Will Your Quality Program Keep Your Call Center Out of Court? 
Date/Time:
April 8, 2011   10:30am - 11:45am
 
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Eliminating risk in any call center is a critical success factor. This presentation outlines the applicable industry standards and provide guidance on setting up a bulletproof continuous quality improvement (CQI) program.
 



Last Updated: March 10th, 2011 3:19pm
 
 
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