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113 - Program Design Considerations in an Outbound Calling Program 
Date/Time:
April 6, 2011   3:30pm - 4:30pm
 
Length:
61 Slides  
 
Format:
     
  Synced Audio / Slides
 
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Whether making outbound calls to follow up after a procedure or illness, assess patient satisfaction, or monitor patient progress, it is important that each call be completed and documented according to predetermined policies using the nursing process. This session discusses how call centers, clinics, and other outpatient facilities can safely establish programs for making outbound calls to patients. Leaders in a variety of settings discuss the successes and lessons learned from outbound calling programs.
 


 
 
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