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Quality Assurance in Telephone Triage: Are We Measuring the Right Things? 
Conference:
 
Date/Time:
December 14, 2010   2:00pm - 3:15pm
 
Length:
01h 29m 05s - 55 Slides  
 
Format:
     
  Synced Audio / Slides
 
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Join us for this critical-thinking learning experience as we rethink the conventional wisdom related to QA in telephone triage. We will examine systems and processes that support quality care delivery including staffing, access, policies and call flow; as well as address strategies to improve quality in the delivery of telephone triage services

Contact hours available through December 14, 2012
 


 
 
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